You may cancel your order at any time before your order is prepared for shipment. (Order statuses anywhere from Order Complete to Paid)
※ If your order is Awaiting Shipment or has been shipped you cannot cancel your order.
TQ Handy Wrap offers a sastisfaction guarantee for our products. Customers may return the WrapRod for a full refund if they are not satisfied, with a few restrictions:
* Tqoon and TQ Handy Wrap always do our best to provide customers with quality products. All tools are tested before shipping. If you do receive a defective product or are dissatisfied and would like a refund, please leave a message on our Q&A board (My Page > Q&A) or email us at firstname.lastname@example.org within two weeks of the delivery. We will get back to you as soon as possible about arranging an exchange or refund.
* Tqoon/TQ Handy Wrap does cover return shipping charges for defective products.